Shipping policy
Effective date: August 19, 2026
This Shipping Policy explains how and when we send your order to you. It applies to purchases made through https://alcorra.com. In this policy, "we", "us", and "our" mean Alcorra, and "you" means the person placing the order.
Overview
We sell sofa beds, modular sofas, and related accessories. Our products are held in stock and ship from our fulfilment network, so there is no made-to-order production wait. There are two parts to the time it takes for your order to reach you: the time we spend picking, packing, and dispatching your order (processing time) and the time the carrier spends delivering it (transit time). At this time we ship within the United States only, and all pricing is in United States dollars (USD).
Free shipping
Standard shipping is free on all eligible orders shipped within the United States. Any exceptions, surcharges for remote or non-contiguous destinations, or optional upgraded delivery services will be shown to you at checkout before you pay.
Order processing
Orders are typically processed and dispatched within 1 to 3 business days of being placed. Orders placed on weekends or public holidays begin processing on the next business day. These are honest estimates, not guarantees. Actual processing time can vary with current demand, stock availability, and your delivery location, and busy seasons can push these windows a little longer. If we expect your order to take significantly longer, we will reach out to you by email. We will also email you when your order ships.
Where we ship
We currently ship to addresses within the United States only. We do not ship internationally at this time. If your shipping address is outside the United States, we will not be able to fulfil the order.
Shipping methods and carriers
Your available shipping options and the carrier are shown to you at checkout. Larger items such as sofa beds and modular sofas ship by freight or specialist furniture carrier, and the carrier will normally contact you to arrange a delivery window. Please make sure the phone number and email address on your order are correct so the carrier can reach you.
Delivery estimates
Once your order is handed to the carrier, delivery (transit) time is separate from and in addition to the processing time described above. Transit time depends on the carrier, the shipping method, and your location. Standard parcel delivery is typically a few business days after dispatch; freight and furniture deliveries typically take longer. Delivery estimates are provided by the carriers and are not guaranteed by us. The clock on any delivery estimate starts when your item ships, not when you place your order.
Order tracking
When tracking is available for your shipment, we will email your tracking number to the address you provided at checkout so you can follow your delivery. Please allow a little time after you receive the notification for the tracking information to update on the carrier's system. If you do not see a shipping or tracking email when you expect one, check your spam or promotions folder, and feel free to email us and we will help.
Delays
Once your shipment is in the carrier's possession, delivery is under the carrier's control. We are not responsible or liable for delays caused by the carrier, weather, natural events, high-volume periods, incorrect address information, failed or missed delivery attempts, or other circumstances beyond our reasonable control. We will do our best to help you track down a delayed shipment, but carrier delays do not entitle you to a refund of shipping charges unless required by law.
Lost or damaged in transit
We pack every order carefully, but once in a while a shipment is lost or arrives damaged. If this happens, please email us at support@alcorra.com within a reasonable time after the expected delivery date, and include your order number, a description of the problem, and, for damage, clear photos of the item and the packaging. We will work with you and, where appropriate, with the carrier to make it right. Depending on the situation, that may mean filing a claim with the carrier, sending replacement parts, or issuing a replacement or refund. Keeping the original packaging and damaged materials helps us resolve claims, so please hold on to them until the matter is settled.
Incorrect or incomplete shipping address
Please double-check your shipping address before you place your order. You are responsible for providing a complete and accurate delivery address. We ship to the address you enter at checkout, and we are not responsible for orders that are delayed, lost, or delivered to the wrong place because the address was incorrect or incomplete. If you notice a mistake, email us as soon as possible; if your order has not shipped yet, we will do our best to correct it, but we cannot guarantee changes once dispatch is underway.
If a shipment is returned to us because of an undeliverable, incorrect, or incomplete address, or because it went unclaimed or delivery appointments were missed, we will contact you by email to arrange reshipment. In that case, you may be responsible for an additional shipping charge to send the item out again.
Contact us
If you have any questions about this Shipping Policy or your order, please reach out. Email is the best and fastest way to get in touch with us, and we are happy to help.