Terms of service
Effective date: August 19, 2026
Welcome, and thanks for stopping by. These Terms & Conditions (our "Terms") are the agreement between you and us. Please read them carefully before you browse the site or place an order, because they explain your rights and ours.
1. Who these Terms are between
This website, https://alcorra.com (the "Site"), is owned and operated by Alcorra. In these Terms, "Alcorra," "we," "us," and "our" all mean Alcorra, and "you" and "your" mean the person using the Site or placing an order.
By visiting the Site, browsing our products, or placing an order, you agree to be bound by these Terms and by any policies we reference here, including our Shipping Policy, our Refund & Return Policy, and our Privacy Policy. If you do not agree with these Terms, please do not use the Site or place an order.
2. About us
Alcorra designs and sells sofa beds, modular sofas, and related accessories for modern homes. We sell in United States Dollars (USD) and we currently ship within the United States only. Email is the best way to reach us, and we are glad to help.
3. Eligibility
To place an order, you must be at least 18 years old and able to enter into a binding contract, or you must have the involvement and consent of a parent or legal guardian who agrees to these Terms on your behalf. By placing an order, you confirm that this is true and that the information you give us is accurate and complete. We may refuse service to anyone who does not meet these requirements.
4. Our products
Product photos are meant to show our products as honestly as possible, but colors, textures, and details may look a little different on your screen than they do in person. Fabric and timber are natural materials, and slight variation in color, grain, and texture between production batches is normal and is not a defect.
Dimensions, weights, and capacities shown on the Site are approximate and are provided as a guide. Please check the measurements of your room, doorways, stairwells, and lifts before ordering, and use the dimensions shown on each product page. We are not responsible for an item not fitting into your space where the published dimensions were accurate.
5. Orders and order acceptance
When you place an order through the Site, you are making an offer to buy the item on these Terms. Your order is not accepted, and no contract is formed, until we confirm acceptance of your order, which normally happens when we send you an order confirmation or dispatch your item.
We reserve the right, at our discretion, to refuse, limit, or cancel any order, in whole or in part, for any lawful reason. This includes situations such as an item being unavailable, an error in pricing or product information, a problem with payment, or a suspected fraudulent or unauthorized transaction. If we cancel an order after you have already paid, we will refund the amount you paid for the cancelled portion.
6. Pricing and payment
All prices are shown in United States Dollars (USD). We work hard to keep pricing accurate, but prices, product details, and availability may change at any time without notice. If we discover a pricing or description error affecting your order, we may cancel the order or contact you before proceeding.
You are responsible for any applicable taxes, which may be calculated and added at checkout as required by law. By submitting payment information, you represent that you are authorized to use the payment method and you authorize us and our payment processors to charge the full order amount, including any taxes and applicable shipping charges. Payments are handled by third-party payment processors, and we do not store your full payment card details. Any instalment or "buy now, pay later" option offered at checkout is provided by a third-party provider and is subject to that provider's own terms and approval.
7. Shipping
We currently ship within the United States only. Full details on processing times, shipping methods, costs, and delivery are set out in our Shipping Policy, which is part of these Terms. Please review it for the current information.
8. Returns, refunds, and cancellations
We stand behind our products. How returns, refunds, cancellations, and warranty claims are handled, including our 120 day trial and our 5 year warranty, is explained in our Refund & Return Policy, which is part of these Terms. Please read it carefully before ordering.
9. Assembly and safe use
Our products are designed for tool-free assembly and for normal domestic use. Please follow the assembly and care instructions supplied with your product. We are not liable for damage, injury, or loss resulting from incorrect assembly, modification, overloading beyond the stated capacity, commercial use, or use of the product other than as intended.
10. Intellectual property
All content on the Site, including our name, logos, product designs, photographs, images, graphics, text, and other materials, is owned by us or our licensors and is protected by intellectual property and other laws. "Alcorra" and our logos are our trademarks and may not be used without our written permission.
We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and view the Site for your own personal, non-commercial use. You may not copy, reproduce, republish, distribute, sell, modify, or create derivative works from any of our content without our prior written consent, except as expressly permitted by law.
11. Acceptable use
You agree to use the Site lawfully and respectfully. In particular, you agree that you will not:
- Use the Site for any unlawful, fraudulent, or harmful purpose, or in violation of these Terms;
- Attempt to gain unauthorized access to the Site, our systems, other users' accounts, or any related networks or data;
- Introduce viruses, malware, or any other harmful or disruptive code;
- Interfere with, overload, or disrupt the operation, security, or integrity of the Site;
- Use automated tools such as bots, scrapers, or crawlers to access or collect data from the Site without our permission;
- Infringe our intellectual property rights or those of any third party; or
- Submit false, misleading, or fraudulent information, including payment or order details.
We may suspend or terminate your access to the Site if you violate these Terms or misuse the Site.
12. Disclaimers and warranties
We put real care into everything we sell. That said, and except for the express warranty set out in our Refund & Return Policy, to the fullest extent permitted by law the Site and our products are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Site will be uninterrupted, error-free, or secure, or that any content is accurate, complete, or current. Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you, and nothing in these Terms limits any rights you have that cannot be limited under applicable law.
13. Limitation of liability
To the fullest extent permitted by law, in no event will Alcorra, or its owners, members, employees, or contractors, be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to your use of the Site or our products, whether based on contract, tort, warranty, or any other legal theory, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to these Terms, the Site, or any product will not exceed the amount you actually paid to us for the product giving rise to the claim. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
14. Indemnification
You agree to indemnify, defend, and hold harmless Alcorra, and its owners, members, employees, and contractors, from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your violation of these Terms, your misuse of the Site, or your violation of any law or the rights of any third party.
15. Governing law and dispute resolution
These Terms and any dispute or claim arising out of or relating to them, the Site, or our products are governed by the laws of the State of Kansas, United States, without regard to its conflict of law rules. You agree that the state and federal courts located in the State of Kansas will have exclusive jurisdiction and venue over any dispute that is not otherwise resolved, and you consent to the personal jurisdiction of those courts. Before starting any formal proceeding, we encourage you to contact us by email so we can try to resolve the matter directly.
16. Changes to these Terms
We may update these Terms from time to time to reflect changes in our practices, our products, or the law. When we do, we will revise the "Effective date" above and post the updated Terms on the Site. Changes take effect when they are posted. Your continued use of the Site or placing of an order after the updated Terms are posted means you accept the changes, so please check back periodically.
17. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full force and effect.
18. Entire agreement
These Terms, together with our Shipping Policy, our Refund & Return Policy, our Privacy Policy, and any other policies or notices we post on the Site, make up the entire agreement between you and us regarding your use of the Site and our products, and they replace any prior agreements or understandings on that subject. Our failure to enforce any provision is not a waiver of our right to do so later.
Contact us
Questions about these Terms? We are happy to help. Email is the best way to reach us, and we do our best to respond promptly.